Exchange & Return

When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please Email us to verify that you are within the return period. The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective.

If you are returning for exchange, please send us an email for your return authorization number and to order your exchange item. Ordering your exchange item will better ensure availability. We will refund your purchase price once we receive your return. If you choose not to order, you still must call to obtain a return authorization number. Once you have obtained this authorization, please complete the form by following the instructions located at the bottom of your receipt.

Return Shipping Charges: Customer will be responsible for the any charge to ship the item back to us. If you believe an error was made in your order, please contact Customer Service.

Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund we will issue a refund and we will notify you by email about your refund.

Worn items: Used or worn items will not be accepted without a defective item return authorization. Please email us if you believe your item to be defective. All returns and exchanges must be new and completely unworn.

To return your products for a refund, please send us an email for a return authorization number and complete the form by following the instructions located at the bottom of your receipt.

Returns must include the shoebox and all accessories: The original box and all accessories must be included or a charge may apply. The products and accessories MUST be packaged within a shipping box in order to return. Taped shoeboxes will not be eligible for a refund.

We recommend using an insured parcel service such as UPS or UPS for all returns. You may use the tracking number they provide to track the status of your return.

If you have any additional shipping inquiries, please do not hesitate to contact us. Thank you!